Start securely
VOYA welcome, bilingual onboarding, public signup without an invitation code, login, password recovery, and OTP verification lead into one account.
- Onboarding and auth
- English, Arabic, and RTL
- Consent and account recovery
The complete VOYA journey
Every step stays connected before, during, and after the trip.
This journey map brings onboarding, the VOYA assistant, Shop, bookings, trips, account controls, support, and safety into one honest product sequence.
One sequence, five connected stages
Each stage names what exists in maintained source and keeps live-provider or staffed-operation gates visible.
Ask and discover
Home, persistent assistant threads, notifications, messages, saved places, contextual suggestions, and Shop begin from the same traveler context.
- Persistent VOYA assistant
- Home and contextual discovery
- Messages and notifications
Choose and book
Provider-neutral search leads through lists, maps, places, items, rooms, cart, checkout, confirmation, and booking or order management.
- Marketplace adapters
- Cart and checkout state
- Cancellation, refund, and history
Travel with context
Trips move through before, on-trip, and after phases with itinerary days, checklists, preferences, group planning, prayer, translation, support, and SOS software workflows.
- Phase-aware trip home
- Shared planning and cost split
- Guidance, support, and safety
Return in control
Account activity, bookings, reviews, receipts, points, travelers, documents, preferences, sessions, privacy controls, language, notifications, and appearance keep the record useful.
- Activity and receipts
- Preferences and privacy
- Light, Dark, and System appearance
The same journey stays visible to VOYA operations.
The dashboard connects aggregate traveler-experience metrics to users, bookings, orders, payments, reviews, support, safety incidents, reports, and audit logs. Sensitive traveler content remains permission-scoped.
What this journey does not claim
Live merchant inventory, settlement, cash-wallet services, passport or face verification, staffed 24/7 emergency response, signed store release, and production deployment require separate provider, legal, operational, device, store, and deployment evidence.
One sequence, five connected stages
Each stage names what exists in maintained source and keeps live-provider or staffed-operation gates visible.