Data Rights (GDPR & UAE PDPL)
This page explains the rights you have over your personal data at VOYA under the EU/UK General Data Protection Regulation (GDPR), the UAE Personal Data Protection Law (PDPL) and similar laws, and exactly how to exercise them.
Your rights
Access — receive a copy of the personal data we hold about you. Rectification — correct inaccurate or incomplete data. Erasure — delete your data (see the Account Deletion page). Portability — receive your data in a machine-readable format. Restriction — limit how we process your data in certain cases. Objection — object to processing based on legitimate interests. Withdraw consent — where processing is based on consent, withdraw it at any time without affecting past processing.
How to exercise them
Email support@voyatravelapp.com with the subject "Data rights request", from the email address on your VOYA account, stating which right you are exercising. We verify every request to protect your data, respond within one month (GDPR) or the period set by the applicable law, and never charge for a first reasonable request.
Automated decisions and profiling
VOYA does not make decisions with legal or similarly significant effects about you by solely automated means. The VOYA assistant personalises suggestions using your trip data and preferences; you can clear assistant memory and disable history in the app.
Complaints
If you are unhappy with our answer you may complain to your supervisory authority — for the EU/UK, your national data protection authority; for the UAE, the UAE Data Office. We would appreciate the chance to resolve the issue first at support@voyatravelapp.com.