Account & Data Deletion

You can request deletion of your VOYA account and the personal data associated with it at any time. This page explains how, and what happens to your data — as required for the VOYA apps on the App Store and Google Play.

Delete from the app

Open the VOYA app → Profile → Terms & privacy → Privacy policy → Your data controls → Request account deletion. Confirm the request. Submitting a request does not immediately deactivate your account. The request enters a cooling-off period before deletion processing can begin.

Delete by request

If you cannot access the app, email support@voyatravelapp.com from the email address on your account with the subject "Delete my account". We will verify it is you and process the deletion.

What is deleted

Automated processing deletes profile data, saved travel preferences, assistant conversations and notification tokens, and anonymises your account identity. Other records require further review; automated processing alone does not complete your deletion request. The cooling-off period is not a deadline for completing deletion. The retention exceptions below still apply.

What we must keep

Records that the law obliges us to retain are kept only as long as required and then deleted: completed booking and payment records (tax and commercial law), records of safety incidents, and evidence needed for ongoing disputes. These are stored with restricted access and are not used for any other purpose.